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Can I listen to my calls on-line?AAlpha Answering Service allows you to view all call activity 24/7. If you ever need to actually listen to a particular call, our Customer Service Department has the capability to email you the audio recording. This recording can then be saved and listened to at any time. AAlpha Answering services are custom designed to your individual business requirements. Our programmer...
What happens if I don't receive the text message? How do I retrieve it, and does this cost more?The way in which AAlpha Answering Service delivers your text messages is totally up to you. You may have text messages sent to your cell phone, alpha pager, email or fax. If you believe you have missed a message, you can either review your messages online free of charge, access automated Message Resend system through a toll free 800 number, or call in to a receptionist to ...
Is there a limit to how many different employees (recipients) can receive the same message?If required, the AALPHA ANSWERING delivery system can be programmed to deliver the same message to multiple recipients at the same time. even if recipients are using different types of devices at no additional charge
Can I forward my cell phone to your service?Yes, in fact AALPHA Answering Service plans allow you to forward any number of business or personal line(s) to your exclusive toll free 800 number.
Can I receive a local telephone number?When you sign for one of our programs we will supply you with a nationwide toll free 800 number to which you can forward your phone; advertise for people to call direct, or both. If you still want a local number to keep your "local presence" in place, simply advertise your existing local number and forward that number to A ALPHA ANSWERING.
Is this a long term contract?No. Your A ALPHA ANSWERING service operates on a month to month basis with a 30 day notice to cancel. There are no early termination fees.
Can I receive messages when traveling overseas?If your phone or pager has international (text) capabilities, you will receive your text messages from A ALPHA ANSWERING. If your carrier does not offer this option, your messages will always be available to you online at A Alpha Answering or by email.
Can I change the "on-call" person at the last minute?Yes. From time to time "on-call" schedules do change - that's just a reality. At anytime you can call your 800 number and advise the receptionist of the change. Yes, Because of AALPHA Answering advanced technologies it does not matter where your business is physically located.
Do you offer Inbound Customer Service and Support services?Depending upon the complexity of your needs, AALPHA ANSWERING Service can accommodate most support services. |
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A Alpha Answering Service - FAQ's