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Do you ever offer sales?No. The reason I do not offer sales like other companies do, is I give the best price I can give up front. If I could give a lower price, I would all the time, not just to "draw you in" and then raise the prices. I do offer a discount for those who take advantage of my Auto Ship program, as this helps me plan for ordering and does save me a couple dollars. This s...
What is your Auto Ship program?My Auto Ship Program is simply this: If you know how often you need your case or cases of products shipped out (every 4 weeks for example) just set up a schedule with me and give me a credit card to keep on file and I will automatically ship and bill your card on that schedule. You never again have to remember to order your supplies! This saves me a couple dollars per case...
How is my order shipped?ABAIP, I ship by UPS Ground is PLAIN, UNMARKED boxes. On the shipping label, the only thing that appears are the initials "ABAIP", NOT the full company name. I can ship in marked boxes if you prefer, just let me know!
Can you or do you sometimes drop ship my order?Yes, if you want your order drop shipped from one of my suppliers I will happily do that for you. Please be aware thoug that these orders will ship in marked factory cartons. I have been asked many times by people to do this, so I have no problem with it. My suppliers have been VERY reliable with this and protect your information just as much as I do. Your credit card info...
How do you protect my privacy?ABAIP, your privacy is VERY important to me! I NEVER, EVER share your information with ANYONE without your specific permission. I DO NOT rent, lease, trade, swap, give or even allow anyone to PEEK at your information. This includes the fact that I do not even share your information with my suppliers unless you request I drop ship your order from their facilities as noted i...
Can you ship to PO Boxes, APOs and FPOs?No, we do NOT ship to PO Boxes APOs or FPOs due to the fact that packages can not be tracked well nor is there a proof of delivery such as with UPS. I apologize for any inconvenience. If an order is submitted with a PO Box address, it will be canceled and refunded LESS 5% of the order total to reimburse us for credit card charges that we have to pay.
Can you ship to Canada, Alaska and Hawaii?If you live in Canada and want to order ABENA products, you can order them now through a great Canadian supplier called B4NS! This will save you a LOT of money on shipping charges and eliminate Customs fees and delays! These orders are shipped by US Postal Service for which there is an additional shipping charge. Please contact me for a shipping charge quote BEFORE placing...
What if I place an order and then decide to cancel it?If you place an order and then you decide you do not want it shipped and cancel it, your money will be refunded in full EXCEPT a 10% fee. This fee covers charges I incur to process your card or PayPal for the order and then fees I am charged to refund that money to your card or PayPal account.
What if I decide I don't want my shipment or it is unable to be delivered by UPS or Postal Service?If you place an order and I ship it, I expect that you will accept it. If you refuse the delivery, or the Postal Service or UPS can not deliver it and the package is returned to me, you will be charged the shipping rate that I am charged for the delivery to you and the return to my office. I also charge a 20% restocking fee on returned orders.
What is your return policy?I can accept UNOPENED bags or cases of product in return without a problem. To return a product, just drop me an email letting me know what you are returning, why you are returning it and what method you will be returning it by, such as UPS, Postal Service, etc.. When I RECEIVE the package, I will issue a refund in whatever method you paid. If you paid by credit card, I wi...
How long is your return policy good for?My return policy is good for 30 Days from the original order date. After that time period, I do charge a 20% restocking fee on all returns. |
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A Better Absorbent Incontinence Product