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What is Urchin?Urchin, the hosting industry standard in Web traffic reporting from Quantified Systems, Inc., is a Web traffic reporting software package. Designed to provide critical insight into your Web site's user activity, Urchin's sophisticated reporting and easy-to-use, browser-based interface allow you to get the traffic data you need to optimize your site. How does Urchin work?Web servers used by hosting companies, e-businesses, etc., create large amounts of data recording the exact usage of the server by the Web surfing public. As a visitor to a Web site clicks on various hyperlinks and travels through a site, each step is recorded by the server in a logfile. Urchin processes these Webserver logfiles generated by server software such as Apache,... How do I select Urchin as my preferred statistics package?Urchin is Road Runner's default statistics package. If, however, you are using another statistics package and you would like to switch to Urchin, please read How do I select one of the built-in statistics programs for my account. Where is Urchin run?Urchin is run from Road Runner's shared hosting servers, and all configuration is handled by their system administrators. Urchin was designed to produce highly detailed demographic and statistical data about site visitors, without violating anyone's privacy. Urchin is not a hardware-dependent packet-sniffing system. Nor is it an intensely detailed, Oracle-based drill-down ... What log file components does Urchin compile, and what do these terms mean?Hits: A hit is defined as a single file that is transferred to a Web browser. Thus, a single HTML (HyperText Markup Language) document containing multiple inline images (.JPG, .GIF, etc.) would be counted as multiple requests to a Web site. In addition, erroneous requests to transfer files are also counted as hits. Pages: A page (also known as a Web page) is defined as a s... How do I change languages?To change the international language in which your reports are displaying, click on the "Preferences" button under "Controls" in the Urchin reporting interface. A pop-up window will appear where you can select from 10 different languages Click "Submit" and the interface will switch languages on the fly so you¼ll see your reports change immedia... How can I export data into another application?Urchin¼s "Export Data" feature allows site owners to export any report in tab-separated form for use in database and spreadsheet applications (such as Excel or FileMaker) for further analysis and comparison. This format can be imported directly with no changes. When the Export Data button is clicked, Urchin brings up a new window with the data displayed in plain ... How do I do comparative analysis of different date ranges?Open a new browser window (File, New), pull up your Urchin report, and select the date range you wish to compare to. You can also use the "Export Data" function to cut and paste your report data for different/custom date ranges into a spreadsheet application such as Excel, and compare. What's the difference between a Hit, a Pageview, and a Visitor?A hit is merely a request to the server for a file. This means that one HTML page can, if it has several images, account for many hits. "Hits" represent an actual, hard number. A Pageview is defined as a request for a display-able page, such as "index.html" or "products.htm". An image is not a Pageview. "Pageviews" represent an actua... How do I know if someone has clicked on an ad I placed on another site?Pull up your Urchin report and go to the Referrals section. Click on "Referral Tree" and examine the listings. You can see which pages on other sites brought your visitors to your site. Can I change the default report displayed when I first log into my Urchin reports?No, by default Urchin always displays the Snapshot report, providing you with a quick look at the last seven days of traffic on your site. Can I search for pages, referrals or domains?Currently Urchin doesn't have a search function built-in, so you can use your browser's search function instead. The numbers in my reports seem to be double what they should be. What's going on?Chances are that Urchin was run twice on the same log file or portion of log file. Urchin has been designed to run once per log rotation. Contact your Affiliate for more information. Why haven't my reports updated for the last few days?Road Runner administers and maintains the Urchin software that creates and updates your reports and should have information concerning this question. Contact your Affiliate for more information. Not all IP addresses can be resolved to their parent network. Some government and military networks do not allow resolution, and some DNS (name server) servers respond too slowly, ... My Urchin report shows more Visitors than Pageviews. How can this be?There are a couple of different scenarios that will cause the Visitor total to exceed the Pageview total. If you have images or other non-pages linked directly from other sites, it is possible that the image is being hit without an html page. This would result in the recording of visitors without pageviews, since images count as hits, but not pageviews. Another potential c... Why doesn't my language control work?You need to change your language preference in your browser. In Netscape, you can change the language preference by going to Edit/Preferences/Navigator/Languages. In Internet Explorer, you can change the language preferences by going to Internet Options/General/Languages. Note that "language control" refers only to international languages, not to LangTags. Why are there blank entries and cut off entries on my report?The Web server does its best to log all activity to your site accurately. However, at times the header information sent to the server by the Web surfer is corrupted or incomplete, and the server is unable to properly log the entry. This can result in missing items and cut off entries in the logs and thereby in Urchin's reports. Why do pages or domains show up in my reports with zero traffic?These pages have been accessed at least once during the month and are in the Urchin database. However, they weren't accessed at all during the date range you're currently viewing. Be sure the printer is set to Print Backgrounds. Depending on printer type, this can generally be found in the Page Set Up dialogue box. Scroll down to the section on Printing. Make sure that Pri... |
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