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Is it safe to put my credit card number over the Internet?Shopping online with Koi Keeper.com is safe and easy. We encrypt your credit card number and other personal information, so that it is unreadable in transit over the Internet from you to us. The security of your credit card information -- is our top priority. In fact, entering your credit card number on our site is safer than using it at a retail store or restaurant! But i...
When does my credit card get charged?We do not charge your credit card until we ship your order to you. We only charge your credit card for the item(s) shipped.
What if my order isn't ready all at once?We will send you the portion of your order that is ready, and then send you the balance of the order once it is ready. We will charge your credit card only for the items we send out to you.
How do I know if you've received my order?Within 24 hours of receiving your order, we will send you a confirmation email with your order number. |
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Frequently Asked Questions