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XML - Do you support?Sign up using the free $5.00 credit and then add one of many banners to your website and watch your 25% commission grow each day! No waiting for commission cheques either - you can withdraw your money when you want - this is brilliant for website owners!
Allocating web space free to friends and family - Can I do that?You can using a sub directory e.g yourdomain.com/mum. Just make sure in the 'mum' folder you create an index page and it will work. Sub-directories are NOT sub-domains. You can offer your family members email accounts, however you are not permitted to sell email accounts to them or anyone else. For your domain name to become visible on the Internet, you have to inform the ...
Content - What am I permitted on my site?You are permitted anything on your site, excluding: child pornography, illegal material, hate material, anti government material, warez sites, material that breaches the original owner's copyright - this includes MP3 music when you are not the rightful owner. If you choose to have any of the above on your website, Website Hosting Australia will not be held liable for prose...
Counter- How can I add one?There are many available on the web for you to install yourself. Also visit Bravenet for the best free one we have seen. We offer Webalizer on Linux and AWStats and Webalizer on Windows to monitor your traffic with detailed, graphical reports.
Creating Pages- Do I need any experience in making web pages myself?Firstly, it depends on the purpose of your site. If it is for a company then you should consider a professionally created site that is search engine optimised. Otherwise yes give it a go, but please remember it is not as easy as it seems. Any web developer will tell you the many hours spent trying to correct site problems. We offer web development services. [READ MORE] Net...
Custom components - Can you install?If you wish to have a custom component(s) installed for your domain please upload this to the root of your home directory as well as any instructions on how to install. A fee of $5.50 applies for each installation request. We do not allow executables to be run on our servers as these pose a security risk, it may be a virus for all we know. The only files that shall be exec...
Databases - Which do you support?Access, mySQL, SQL with Plan D. See plans page for more details. ODBC connections supported in Windows as well as unlimited DSN-less connections.
Disk Space - How much space do I need?It really depends on the content as images and photos take up lots more space. If you have exceeded your disk space you will be charged an additional $18 per 50 Mb per month. The average website NEVER exceeds the allocation.
Disk Space- Can I increase my disk space?Yes, anytime this can be done. If you are getting over your limit, we will email you and ask you to either remove some files or pay the invoice or upgrade to a higher plan.
DNS - What is this?Short for Domain Name System (or Service), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain na...
Domain names- Do I get to use my own domain name?Yes you do. We are able to host ALL international domain names with any extension. Dot com domain names can be registered up to 10 years. Com.au domain names can only be registered for periods of 2 years. Some companies try to get you to pay for more than 2 years for com.au names - be careful as they will be holding your money and will renew every 2 years. What happens if ...
Domain names- Where can I get a domain name from?Go to the registration page. We will do it all for you, without any fuss. All names are registered in your name - not ours. Our hosting packages do not come with name registration - this is an additional cost, however we do discount .com.au names if ordered with hosting.
Domain names - Which can you host?Any domain name. If you have a com.au name already registered you will need your registry key/authInfo so the hosting can be set up. If you have let your domain name expire, it cannot be renewed until it is released by ICANN. This can take weeks to months to occur - be warned! You can register ANY domain name and extension you like. An org.au name however requires you to b...
Domain pointers (redirection) - Can I direct other names I own to my site hosted with you?A domain pointer is a second domain that points to the exact same site as your original domain. It cannot point to a subdirectory within your domain or to a different home or index page. If you require a second domain to point to a different home or index page then you need to sign up for a second account. Domain pointers are very useful if you own for example yourname.com...
eCommerce - Can I use a shopping cart?You can use any shopping cart you like. We offer via Plesk, osCommerce with Plan D accounts. There are many third party carts on the Internet that you can upload to our servers. We do not offer any support for shopping carts. Please direct your question to an appropriate newsgroup or the author of the application. Each shopping cart is written in some type of code. Before ...
Email addresses - Can I choose my own?Of course you can! Depending on the plan chosen it is up to you what they will be e.g. you@yourdomain.com, info@yourdomain.com, webmaster@yourdomain.com. You can have your email go straight to Outlook Express, redirect to your ISP account or redirect to your Hotmail account. All email can be viewed on our web based email service as well. Each POP3 address has its' own mail...
Email only hosting - Can I have this?Yes you can from $79.00 per year plus domain name registration costs if applicable. Just complete a hosting order. When it is time to have a website, we deduct the amount paid for unused months from your new order.
Forms - How do I get them to work?We give you a PHP form to upload to your website at no extra charge. We have created two sample forms for you to easily customise. All very simple to use.
What extensions do you support?Frontpage Extensions are a set of server-side applications that enable you to incorporate the following advanced features without having to write the complex server-side programs typically required. link bars, top 10 lists, form handlers, discussions, full text searches, hit counters, and categories. You are able to upload direct to our server using FTP or allow the extens...
FTP- What is FTP?File Transfer Protocol. This is the way you get your files to the servers to be hosted. Go to CuteFTP to get the program to allow you to FTP or WS FTP - http://www.ipswitch.com . Visit here for FTP programs to download. We do not offer free support on helping you to FTP - this is your responsibility as the webmaster to know how to do this. If you do not, then we suggest yo...
Getting Started ? I do not understand any of this. Do you offer onsite training?We certainly do, anywhere in Australia. For any computer application, we have qualified trainers to help you at your home or workplace. Contact us for more details.
Getting Started- What do I do first?You can use ANY HTML editor to create your pages, such as Microsoft FrontPage, Word, Macromedia Dreamweaver to name a few of the better known applications. If you are NOT paying by credit card, make payment using one of the payment options on the order form. Tax Invoice will be sent when payment is visible to our account and cleared and within 7 working days Set-up details...
Hosting- How do I change to you?Easy! Just complete the online order form. Even if you are with another host, it is only a matter of changing the Whois registry (DNS), then upload your site to our servers - that easy! You do not even have to inform your old host you are moving unless they are direct billing your credit card so they do not remove the payment.
How long does it take?We will set your account up on our servers within 1-24 hours. The DNS propagation throughout the Internet can take anywhere from 6 - 72 hours. We cannot speed up the propagation process, so please do not ask. You can upload direct to the server whilst you wait for your domain name to propagate and site visibility to occur.
Mail lists - Can I use them?Mail lists are available on Linux with Plan D hosting using Mojo Dada software at no extra charge. Please feel free to test it out here. The password is: enter. Please be aware that this is for public use and settings can be changed by anyone so check all settings before using. Once in, add your own email address under the Manage Subscribers section, then send yourself an ...
My Privacy - What is your policy?The Australian Government made changes to the Australian laws in December of 2001. Where a company with a turnover less than $3,000,000 does not have to comply with the legislation, we have adopted our own policy on this page. You can read more about the changes here on this government site: http://www.privacy.gov.au
Payment- Can I pay by credit card?We offer credit card payments (Visa, Mastercard, Bankcard only) on our secure page to protect your sensitive details. You can also make a direct Internet bank payment, direct branch deposit or via money order. Please be aware that if you choose to pay by cheque (the least cost effective way), there will be a delay of seven days to set-up your account whilst we are waiting ...
Payment- What is your payment plan?We do offer monthly and annual plans. Monthly plans can only be paid via credit card. Go to the order form to read more about ordering options.
Perl/CGI scripts - Can I run my own?You are welcome to use any script that you want. However some scripts use way too much of the CPU. If this is the case we will contact you and request that you make changes so that we can maintain a fast server for everyone. Please note that any support for your own scripts should either be directed to the author of the script or the appropriate newsgroup.
Registry Key - What is this?This is sent to you or your agent who purchased the domain name on your behalf. It is like an ATM PIN, and protects people from using your domain name. Due to the changes implemented on 01/07/2002, the registry key is now known as your domain password or AuthInfo. Get your AuthInfo here for all .au names.
Renewing my domain name and hosting - How do I do this?Please use this form here. You renew either or both on this one form. Please be aware that you are required to renew your domain a minimum of 7 days before the name expires to avoid the name being blocked for 45 days as an expired domain name.
Reselling - Can I resell your hosting?Yes you can, but first you must sign up for Plan C annual payment, under any name you like. Start your own business, without the cost of purchasing the hardware! When your customer asks you a question, first check the detailed FAQ page (you should make sure you too have a detailed FAQ page just like this - but NOT the same ©), then if you cannot find the answer, forwa...
Restrictions- What can I put on the site?Website Hosting Australia as a public Internet provider does not censor legal web content in any way. However we do charge sites that transfer more than 2GB per month and adult sites quite often fall into this category. We do have restrictions to some sites so please take the time to read the fine print here. Adult content sites are purchased under Plan C and D only.
Search Engines- How can you find my site?The usual way, by typing the address in the top location/address bar. To come up in search engine results, you need to submit your site to the search engines. We have set-up your domain name so that you do not have to use www - e.g http://websitehostingaustralia.com.au <-- click to test! It does also work with the www as well.
Selling off part of my domain space - Can I do this?You can if you purchase Plan D. You have the choice of a sub-domain e.g yourcustomer.yourdomain.com at $33.00 per sub-domain or as a web-user e.g yourdomain.com/~your customer at $16.50 per web-user.
Secure Server (SSL) - What does it cost?Nothing with Plans B, C and D! Other companies will charge you for this. Just upload only the pages that require encryption. We use the highest form of encryption - 128 bit to protect confidential details being sent via email forms as a shared certificate. You can purchase your own certificate direct from us for only $66.00 per year. You also require a unique IP address if...
Selling Site- Can I sell my site?Of course! You may decide to sell just like you sell a business. The new owner must abide to all the Conditions of Use or the site will be terminated. Just inform us of the new owner's details.
Set-up - How long does it take?Orders received will be setup within 1 - 24 hours. Propagation throughout the Internet may take longer to make your site visible. We do not give priority to any customers - in other words, each customer is just as important as the next! In a world where we are all in a hurry, we cannot speed up the process, so please do not ask us to get your site up and running any quicke...
Set-up - How long does it take to get a domain working?Whenever you make a dns change at your registrar, that registrar usually submits that change to one of 13 main frames on the net. This happens every hour. Then, all across the world, all ISPs will download a dns "cache" from one of these 13 main frames and update their own database. The time it takes all ISPs to download that cache is known as propagation. It can...
SSI - Can I use?We support Server Side Includes (SSI). You may use any script in the manner. The only restriction is that you must name your page anyname.shtml. shtml tells the server that the page may contain exec tags that need to be run. SSI is not supported on html pages.
Statistics- How do I know who is visiting my site?You can access your own site logs which will give you this information when you sign-up via the Plesk control panel. We also offer Webalizer on Linux and AWStats on Windows. Our stats pages are very detailed and will help with the marketing of your website. Sample here.
Support- What support do you provide?we are a web based business, email is the quickest way for us to respond to your hosting questions. This support is free and comes with your hosting. We do not offer telephone support, or we will have to increase our hosting charges. We have tried to automate the process as much as possible to save you time and money! Our email response time is very quick - we always surpr...
Telnet - Do you allow access?We do not allow Telnet access as it has proven to be a security risk. Be assured however, this simply means that your files and site are safer from hackers than they would otherwise be. For the same reason we don't offer any UNIX shell access. You can still CHMOD files via your FTP client.
Terminating Account- How much notice is to be given?To cancel your account you must email us and we will send a confirmation cancellation email to you for security purposes. We do not give refunds for any unused time, unless we have breached our uptime guarantee. Monthly accounts must give 48 hours BEFORE the hosting due date or you will be charged for the following month.
Traffic- What if I go over my bandwidth usage?You will be charged $25 per 1GB used (sold in 1 GB lots), per monthly bandwidth excess. Only high traffic sites fall into this category and the average website, never exceeds the allocation.
Traffic- How much traffic would I get?Well this is determined by the type of site, and is difficult to really say how many hits your site will get. Your bandwidth allocation should be more than enough. Traffic means visitors to your website. You are not charged to upload or to download from your own site. The allocation of 1Gb is equal to 20,000 page views in one month - HUGE! If you are getting this many hits...
Transferring my domain name to Website Hosting Australia - Can I do this?Yes you can, however it must be done BEFORE your name expires. Just complete the domain name order form, then we will be the transfer process in action. This process is not quick, so if you already have your domain hosted, transfer the domain name first to us, then the hosting AFTER the transfer of domain registration goes through to avoid any down time. We do not have to ...
Unique IP address - Can I have one?Yes you can. If you are wanting to use your own certificate then you will require a unique IP address.
Updating my web pages - Do I have to pay to do this?Well not to us! Maybe to your designer, but you have free access to the server to make any changes necessary to your website.
Web design- I need my site designed, can you do it?Yes, our speciality. Just tell us your requirements and we will send you a quote. We also offer ready-to-go designs for those on a tight budget.
What guarantee do you have?Being an Australian registered company, you are protected by the Office of Fair Trading regulations and the Trade Practices Act of 1974. We do offer a money back guarantee in the first 30 days if you are not satisfied with our services and if your site is down more than the guarantee uptime during the life of your contract with us - you get back the cost of that month's ho...
What hardware do you use?The hardware specifications change depending on the load and number of sites on a particular server. The latest Win2003 machine is a SCSI Raid machine, 2GB RAM, Dual 1GB PIII's.s and for Linux, 1.4Ghz Pentium III, 2GB ram and 2x 60GB HDDs.
Your prices - Are they in Australian dollars?Yes they are - even more reason to sign up for hosting! There are no additional charges and all prices are GST inclusive. Just halve our prices to compare to U.S prices. Purchasing from an Australian company means you get replies during Australian hours and not whilst you sleep - speeds up the waiting time!
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