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What are the new security enhancements?The new security features add a layer of protection to your online account by letting you know it's really us, and letting us know it's really you. The security system will recognize the computers you normally use to access your online banking site. In the future, if you or someone else attempts to login to your account from a new or unrecognized computer, you will need to...
How do I get started with the new security enhancements?When you login using your current user ID and password, you will be prompted to select your security questions and personal image and name. You do not need to do anything to initiate this process. When you are prompted, please take a moment to set up your image, name and questions in order to add an additional layer of protection to your account.
Where do I enter my password?Due to the new security feature, you do not enter your password until you see your personal security image and text. To begin logging in simply enter your user name and click on login. You will then see your personal image and text on the next screen where you can safely enter your password to gain access to your account.
How will this help prevent online fraud?If your user ID and password are stolen, the fraudster would have to be able to answer your security questions correctly before being able to access your account or complete a fraudulent transaction. If the user is not able to provide this information, the activity would be blocked. This added layer of security helps us protect your online account at all times. The persona...
What keeps somebody from stealing my personal security image and name?We only show you your personal security image and name if you login from a recognized computer or after you have answered some of your security questions. Therefore an unauthorized person will not have access to your image and the name you give it. Remember: Once you have signed up, NEVER enter sensitive information such as your password without first seeing your personal ...
I check my account very often, wouldn't I know if something unusual showed up on my account?It is great that you check your account frequently! It is always a good idea to regularly monitor your account for any unusual activity (like payments you didn't make). This security service helps prevent those incidences from ever occurring, so when you check your account everything is exactly how it should be. Yes, you can both use the same computer to login to your indi...
My spouse and I have a joint account. Will we both continue to be able to login to the account?Yes, you can both continue to login to the account as usual. However, you may want to establish your personal image and name, and security questions together so that you both know the answers if you are ever prompted to provide additional information when logging in.
Can I change my personal security image and name or security questions?Yes, you can change your personal security image and name or security questions at any time. To make the change, go to the services tab after you login to your account. Please note that for your protection, we will periodically request that you update the information as well. This might happen in rare cases. Before answering a challenge question or entering your password, ...
Will my password change due to the new security system?No. Your personal image and name, and security questions and answers are separate from your regular password, which will not change. To further safeguard your accounts, we do recommend that you change your password frequently.
I already have anti-virus software and a personal firewall. Why do I need this?We are glad to hear you use anti-virus software and a personal firewall. Be sure that you keep both software programs up-to-date for the best possible protection against viruses, Trojans, and hackers. These new security features protect against another kinds of threats such as a stolen user id and password. It works with your other personal security programs, but it does n...
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