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What is my pet's size?Sizing can vary greatly depending on the designer of the clothing. Please be sure to review the size chart associated with your designer (linked to each item of clothing if the designer has developed a sizing chart) and measure your pup carefully. What is your exchange and return policy?The items offered on a bone to pick are only exchangeable for alternative sizes or for store credit within thirty (30) days of your receipt of the item, as long as such items are in an unused condition and in their original packaging. Shipping and handling charges are non-refundable. Therefore, please note all product details and sizes before making your purchase. If you h... Where do I send my item for exchange or return?Please send all returns/exchanges to: A Bone to Pick, 2543 Lavall Court, Davidsonville, MD 21035, (410) 451-4494. On the packing receipt, be sure to let us know the reason for the return and/or the item for which you would like to exchange the merchandise. For your protection, we suggest you send your returns/exchanges via Federal Express, UPS or by US Mail with insurance ... What is your policy on personalized or custom orders?We’re sorry, but all personalized or custom orders are final sale and cannot be exchanged or returned. What is your policy on toys, treats and/or biscuits and perishable items?All toys, treats and/or biscuits and perishable items are final sale and cannot be exchanged or returned. What is your delivery time?We make every attempt to have your order to you within 10-14 days, unless you have chosen a faster delivery method upon checkout. Due to unexpected circumstances that may arise, please note that all anticipated delivery times provided on a bone to pick are approximate. If you have placed a custom or personalized order, please note that it will likely take longer than 14 da... Who do you use to ship your orders?We ship via UPS for all orders. Provided that you have supplied us with a valid email address at checkout, upon shipping, we will send to that email address a shipping confirmation and tracking number do that you may follow the progress of your order. What are your tax and shipping charges?Unless otherwise stated on a bone to pick, prices shown on the Site do not include sales or other taxes (required for shipping to Maryland addresses) or shipping charges. Can I place my order through the mail and pay with a personal check or money order?this time, we cannot accept orders via mail, or personal checks or money orders. We do, however, use Pay Pal (which can be set up to directly debit from a valid checking account). Can I change or cancel my order?a bone to pick, we strive to process all orders within a few hours of their placement by a customer. If your order has not yet entered the shipping process, you may cancel or revise your order within four (4) hours of placing your order with us. To do so, please email your cancellation request or order change to info@abone-to-pick.com or contact us by phone at (410) 327-26... What if my package cannot be delivered?If an order is undeliverable, refused, or unclaimed due to the recipient’s refusal to accept shipment, the recipient’s negligence or absence, or the provisioning of a P.O. box address or incorrect shipping information, you will be charged the appropriate shipping charges and a thirty dollar ($30) re-stocking fee which shall automatically be deducted from any am... What are your Terms & Conditions?Our terms and conditions can be found either by clicking on the tab marked “Legal” on our website, or by clicking on the following link: www.abone-to-pick.com/terms.html. What is your Privacy Policy?Our privacy policy can be found either by clicking on the tab marked “Legal” on our website, or by clicking on the following link: www.abone-to-pick.com/privacy.html. Can I pick up my order and avoid shipping costs if I am a Baltimore-area resident?Yes. During the course of checkout, there is an option to choose in-store pickup if you are located in or are near to the Baltimore area. If you choose this option, shipping charges will not be applied to your order. Once you have placed your order, please contact us to arrange a pickup time. |
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A Bone to Pick