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How soon should I schedule my move?It's never too soon to schedule your move. The more lead time you can give us, the better we can meet your needs. Usually late spring to early autumn is a very busy time for local Houston movers. Our nationwide long distance moves typically ship in the middle and at the end of every month, and offer deliveries within two to seven days, depending on distance. You can expect...
How do I get an estimate of my moving cost?Our experienced professionals can give you an accurate time estimate for your local move over the telephone. They will just ask you a few questions about the size of your residence, how far you are moving, the quantities of your belongings, and the extent of any packing you may request. Locally, we work strictly on an actual-time-worked hourly rate plus a flat trip charge ...
How do your hourly rates and trip charges work?You are only charged for actual time worked. When our crews arrive at the loading address, they will ask you to initial next to their start time. When they are finished unloading and placing your items at your direction, they will ask you to initial next to their finish time. Work time includes loading at origin, driving to destination, unloading; and any disassembly, reas...
Do you conduct surveys?On larger household and office moves, we may schedule a convenient time with you to perform a free survey and provide you with a written estimate within 24 hours of the survey.
What types of payment options do you offer, and when is payment due?For local moves we accept cash, local checks, and cashiers checks. We also accept, for your convenience, Visa®, MasterCard®, American Express®, and Discover? cards. Payment is due to the driver upon completion of your move. For long distance moves, federal rules and regulations (tariff provisions) require that interstate move charges be paid before your shipment is unloade...
What is your load limit for moving my belongings nationwide?Allen Moving & Storage specializes in small long distance moves. Our loads range from one piece of furniture up to a normal sized, fully furnished one bedroom apartment or a lightly furnished two bedroom apartment.
How do you protect my belongings?All furniture is wrapped in heavy quilted furniture blankets and secured with large rubber banding. We also use clear plastic shrink wrap on all of your upholstered furniture and lay thick rubber mats to protect your wood, marble floors ? all free of charge. All glass, marble, granite pieces are required by tariffs to be properly packed. For a small additional charge, we w...
Do you provide packing services?Yes, we have careful and experienced employees to pack your residence at our standard hourly rates. On most packing/moving engagements, we pack homes and large office moves on day one and move on day two.
What kind of moving vans do you use?Allen uses large twenty-four foot and twenty-six foot bobtail vans, so we have plenty of room and can also maneuver through some of the tightest streets. Our vehicles are clean and well maintained.
Do you perform criminal background checks on your moving crew members?Yes, our movers' backgrounds are checked through the Texas Department of Public Safety for local employees and through a national database for interstate drivers, prior to entering your residence.
How do you protect me if my belongings are lost or damaged in shipment?We have different options of protection for you, depending on which you choose. The option you select determines the basis upon which any claim will be adjusted and establishes our maximum liability. Our liability for loss or damage is based upon state and federal tariffs, and has certain limitations and exclusions. Carrier liability is not insurance; it is a tariff-based ...
Are there items that you cannot transport?Items that are flammable, corrosive, or explosive are hazardous materials and cannot be moved by us. Examples include but are not limited to acids, ammunition, car batteries, fertilizers, fireworks, gasoline, paints, poisons, propane tanks, most household chemicals. Should you have questions about any substance you are planning to transport, please call us at (713) 957-207...
Can you provide me with any tips to save me time and money?Before the move, segregate any items that you plan to discard. Moving time is a good chance to eliminate items. Disconnect refrigerators, icemakers, washers, dryers, other appliances, and electronics. Stereo components, computer equipment, VCRs, DVD players, etc. should be packed in boxes. Disassemble beds or other types of furniture in this category. Disassemble outdoor p... |
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A Allen Moving & Storage: Houston Movers FAQ!