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What exactly do I get when I purchase a Here2Learn course?Once the transaction is complete, you receive by e-mail your learner ID and password. You use this information to log on to www.Here2Learn.com. The course(s) you have purchased will be listed on your own personal page. You are entitled to one year's access to your chosen course(s). The services of our Mentor and Technical Support team are also available to you. Will the courses run on any browser other than Internet Explorer?this time only Internet Explorer 4.0 or higher is supported. Netscape, Safari and Firefox are not supported at this time. Do I need to use the same computer every time I want to log on?No, you don't. You can use any Internet-connected computer, as long as you know your learner ID and password, and as long as the computer you use fulfils the technical requirements above. Do I have to be connected to the Internet the entire time I am taking a course?Yes, each course is completely Internet-driven; nothing is downloaded to your computer. If the cost of using the Internet to complete your courses concerns you, please contact your local Internet Service Provider to find out when it is most economical for you to log on. When I log on, I get the error message " Invalid Login ID or Password ". What should I do?If there is a number in your password, try using the numbers above the letter keys to ensure you are typing in the numbers or check the num-lock key on your number keypad. Do Here2Learn courses include audio?Yes. Sound is included in self-paced courses to complement the learning. If you do not have a headset or speakers when you are taking a self-paced course, this will not impede your learning. Can I return directly to the page I finished on last session?Yes. All you have to do when terminating a session is click the exit button, not the X button. This guarantees that on your return, the system will ask you if you want to resume where you left off, and will take you to that same page. Think of it as a bookmark. What if my Internet connection goes down?If your Internet connection goes down, don't worry. If you're in the middle of a topic, it will still be available to you when you get things up and running again. Unfortunately, the bookmark does not work automatically in this situation. Yes we do - our system tracks the courses you start, and your progress in those courses. A record of the progress you make is always vis... Can anybody else see how I'm doing?Only our system administrator and your mentor have access to your progress in the system if they need to investigate any problems you may be having. No, absolutely not. Your details remain with us alone. Please take the time to read our privacy statement. How do I pay for courses if I don't have a credit card?This is not a problem. Along with credit cards, we also accept major debit cards. If you would prefer to pay by another method, please contact us at +353 61 720000 or send an e-mail to info@here2learn.com. We can then discuss the method of payment that suits you best. How do I allow ActiveX controls?Click on "Internet Options..." at the bottom of the menu - this brings up the "Internet Properties" window. I have Custom Security Settings. How do I allow ActiveX controls to run in Internet Explorer?On the "Security" tab, click the "Security Level..." button - this brings up the "Advanced Security Settings" window. How do I allow pop-ups for this site?This will allow pop-ups in the eLearning System only. Pop-ups for all other sites will still be blocked. Note: There are many Pop-up Blockers available and the steps above may not work for all of these products. Please consult the instructions from your Pop-up Blocker provider on how to allow pop-ups for a particular site. The site URL to enter will always be: elearn.prime... If I disable my pop-up blocker, will pop-up ads appear on your site?If you allow pop-ups in the eLearning System only, no pop-up adds will ever appear. The eLearning System provides training to both the corporate and consumer world. Here2Learn will not tolerate advertising of any kind in the eLearning System or courses. How long do I have access to my course(s)?You have one year's access to your course(s) starting from the day of purchase. Language courses, allowing access for three months from day of purchase, are the only exception to this. We will be delighted to send you a certificate of completion by e-mail for any course you complete. To request a certificate, please send an e-mail to info@here2learn.com |
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Here2Learn