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What part of Prague do you suggest to stay in?Prague is very special comparing to the other tourist destinations because majority of all places of interest (monuments, cultural events, night life, shopping etc.) are located in a relatively small area of the city center. Most centrally located quarters are Old Town (Staré MÄ?sto), Lesser Town (Malá Strana) and New Town (Nové MÄ?sto) - all of them historical parts of...
How do I search for a suitable hotel or apartment for my stay in Prague?If you wish to search only by the dates of your travel, please use the quick search on our home page. Click on advanced search if you wish search for accommodation also according to other criteria such as price, type, standard or location For more specific search, click on Accommodation section on our home page and choose accommodation from our Preselected types of accommo...
How do I find hotels that are available for the period I am coming to Prague?You can use the Quick search or More advanced search on our home page and tick Show only available. The fully booked dates are mostly only informative, as the number of vacancies changes very fast and it is impossible to keep up with it. We keep updating it all the time, though.
Do you provide your service also in other destinations than Prague?At the moment we offer travel service in Prague, Cesky Krumlov, Karlovy Vary, Brno in the Czech Republic and Munich in Germany. In the next few month we expect to start to cover more cities and tourist interesting destinations in the Czech Republic and Central Europe. You can recognize all our booking servers quite easily - all of them are always named in the same format, ...
What is the star rating for hotels / pensions / apartments in Prague?shared bathrooms (private only exceptionally), simple furniture end equipment, breakfast is usually included private bathrooms in all rooms, bar or restaurant, 24 hrs. reception, maid service, money exchange, minibar, TV, telephone, safe, hair-dryer private bathrooms in all rooms, excellent service, sports facilities, maid service, telephone, fax, cable TV, elevator, 24 hr...
What type of rooms Prague hotels offer?Hotels and pensions (Family houses) usually offer single, double (1 double bed), twin (2 single beds), triple or larger rooms and suites. However, not all the hotels have twin rooms or other room types with separate beds. It is always better to specify your preference of double/separate beds in the "Special requests+notes" space on the order form.
What are the check in and check out times for Prague hotels and pensions?Each hotel/pension has a different check in and check out time - these times are listed at the top of each hotel site.
Is there a reception in every hotel, pension or apartment?Pensions (Family houses): Generally, reception is opened only for some time of the day and is closed over the night. Apartment: There is not any reception at all. We will be very happy to arrange the check in for you - please let us know at least the approximate time of your arrival so that we can inform the manager of the apartment. If you prefer to contact the manager yo...
How does the check-in look like if apartment does not have any reception desk?Check-in for apartments is simplified a lot when you use our transfer service - our driver will take you directly to your flat and will also inform the apartment manager that you are arriving or can make the check-in himself. If you do not wish to use our transfer service, please let us know the time of your arrival and we will inform the manager of the apartment so that h...
Do you charge any fees for your services?No, Athos Travel doesn't charge any fees for its services. Our service is completely free of charge and we will not add to your accommodation/ transfer/ tour/ car rental cost any additional fee for our service.
What does the "Lowest Internet Rates Guarantee" mean ?We guarantee that for any hotel reservation made on ATHOS TRAVEL s.r.o. website, you will not find a lower room rate publicly available on the Internet for the same room type on the same date requested! If you find within 3 days of booking a rate on competing website that is lower than the rates listed bellow, please contact us immediately on our Contact us form and we wil...
Do you offer any special offers?Yes, though we offer the best possible rates, there are available other discounts. Please refer to the Special offers section on our website to see a complete list of all discounted hotels.
Are the rates on your web site per person or per room?The price is always per room, only if you need extra beds, the extra bed charge will be added. The only exception are dorm beds in hostels.
What does it mean 2+1 etc. in the description of the rooms and apartments?Please see the example bellow to understand the explanation better. Number 2 (in this case) express number of persons and number 1 (in this case) express a number of possible extra persons.
Do I pay for extra persons?Yes and if you need to accommodate an extra person, it is important to indicate it in the order form. You can find the price of Extra persons directly in the pricelist under the section Extras. Please, let us know if the extra bed is for children as most hotels offer children discounts.
Is breakfast included in the price?Most of hotels/pensions have breakfast included in price (icon ). If the breakfast is not included and is available, you will find the cost of the breakfast in our price list under the section Extras. Apartments: Generally, no breakfast included. You can either fix it yourself in the apartment kitchen or have a breakfast in a café outside. Some apartments offer a possibil...
Are towels and linens provided in the price?In every hotel, pension or apartment booked over Athos Travel there will be towels and linens provided free of charge. Further on, apartments are fitted with a fully equipped kitchen with dish towels. We are able to arrange a transfer service for you from airport or railway station to your hotel or apartment in Prague and back when you are leaving. It is also possible to a...
What is the difference between Private and Regular tours?Private tours: Private tours are completely private - our guide will be there just for you and can be booked for any time of the day. All tours are walking and available in all languages. Free pick up from the accommodation or any other place in Prague. You can amend the itinerary or length of the tour according to your needs. Regular tours: Combination of bus and walking,...
How do I book hotel, apartment, tour, transfer or a car rental?Booking is always possible only by completing an order form on our web site. If you are booking accommodation, please, select the dates of your travel, number or persons and type of rooms on each hotel site first and our system will show you the total price. If you agree with the total price and wish to proceed with your booking, just click on the blue icon ORDER to fill i...
Can I book your services by telephone, e-mail or fax?Unfortunately we do not accept bookings by telephone, e-mail or even via fax. However, if you need our assistance you can contact us during our office hours on the telephone number +420 244 003 203, on the fax number +420 244 003 204 by e-mail on info@a-prague.com or over the Contact us form.
How do I know that my reservation is confirmed?After completing and sending us your order form, you will get an automatic receipt e-mail containing your order number. Our consultants will than process your reservation and you will receive one of the following responses from us: a) Final Confirmation - your reservation is confirmed in full. Final confirmation serves you as a voucher in Prague so please do not forget to ...
I made a reservation but did not receive any confirmation. What should I do?Before finalizing your reservation please double check your e-mail address because a mistake in the e-mail address is the most common reason why our clients do not receive their confirmations. In some cases, our e-mails can also end up in the "spam folder" so please check it as well. In any case, please try to contact us by telephone, fax or over our Contact us f...
How long does the reservation process or answering my e-mail take?Our consultants have 24 hrs. to answer your request or to process your order. However, it may only take 5 minutes to get your confirmation or reply depending on the urgency and actual situation. This time frame allows us to arrange your accommodation with a personal care of our consultants which should correct any occasional mistakes in on-line data provided by hotels. The...
Is it possible that a hotel I ordered is not available?Occasionally it can happen that the ordered room is not available. Sometimes the number of vacancies changes very fast and hotels are not able to update the availability quickly enough. In this case we will contact you by e-mail or with a preliminary confirmation to let you know a.s.a.p. and will offer you alternative accommodation in the same location and price range and ...
How important is my Order number?You will receive your order number after completing an order form on our web site. This order number is very important for communication with our office. If you know your order number, we can quickly find your reservation (does not matter if it has a status of a preliminary or final confirmation) very easily in our database and can help you with your request much quicker a...
Why do you require my credit card details for bookings?Your credit card details are required by our service suppliers (hotels, pension, apartment owners, drivers, guides etc.) as a guarantee for your reservation and the service suppliers reserve the right charge the late cancellation or "no-show" fee from your credit card if you do not arrive in the hotel or do not cancel your reservation in time.
Is it secure to send my credit card details?Yes, it is absolutely secure as we are using encrypted SSL protocol in all our order forms. This is the latest, most secure technology that encrypts all the details provided in the order form including your credit card details. All our servers are also protected by firewall against any unauthorized access.
What types of credit card can I use to guarantee for my booking?Please refer to the section Cancellation and Payment conditions on each hotel site. All the types of credit cards listed under this section can be also used to guarantee for your booking.
Do you require any deposit or payment in advance?No, generally no deposit or payment in advance is requested for individual travellers for short term stays. The only exceptions are hotels Evropa and Intercontinental in Prague - these hotels request all payments to be made in advance by your credit card. Please also note that some accommodation providers reserve the right to preauthorize a certain amount (mostly the cost ...
How do I pay for our accommodation, transfer, tour or car rental?The payment for the accommodation, transfers, car rental and tours is done after arrival at the hotel, directly to the tour guide, car leasing company or to driver if not stated otherwise. Some service suppliers accept credit cards and some can accept payments in cash only - the payment options are listed under the section Payment and Cancellation conditions of each partic...
Can I use a different credit card for guarantee and for the payment?Yes, it is possible. The credit card details listed in your reservation will be used only just as a guarantee for your booking and you can choose the method of payment that suits you the best. However, it is important that the credit card provided in the reservation is valid during your stay in Prague or in any other of our destinations.
Are fees and taxes included in prices?All prices given for accommodation, tours and transfers include VAT. Some hotels can require a city tax after your arrival. It is 15 CZK (approx. EUR 0.5) per person and night.
Which currency can we use for payment?Official currency in the Czech Republic is Czech crown (CZK)- more in Guide. Payments in cash in CZK are required by most apartment owners, all tour guides and also our drivers. (some hotels and pensions require payments in cash in CZK too - please refer to the section Payment and Cancellation condition of each particular hotel/pension/apartment to find out more.) In some ...
Can I pay with Euros in the Czech republic at all?Most shops and some restaurants in the city centre accepts EUR as well as CZK. However, please always double check this with each particular shop/restaurant to prevent a misunderstanding.
Can I make a reservation without a credit card?If you do not posses a credit card to guarantee your reservation, our service suppliers can accept prepayments directly on their bank account. When filling the order form please tick the little box next to the sentence: The order will come to us and we can hold the rooms for you at least preliminarily and let you know the account number of the particular service provider w...
Can I pre-pay the service (convenience, present etc.)?It is possible to pre-pay the reservation directly to the bank account of our service suppliers or by a credit card in advance (depending on each particular hotel). Please inform us about this special request in time. Please also note, that you will be responsible to cover all the bank fees connected with the transaction.
Do you offer special discounts e. g. for travel consultants or airline employees?No, we do not. According to our great co-cooperation with our business partners we provide the best available rates so the discounts are already included. To see all the discounted hotels, please refer to the Special offer section
How do I know that my reservation is cancelled?When your reservation is cancelled, you will get a cancellation confirmation from us. If you don't hear back from us in 24 hrs., please get in touch with us by some other means (phone, fax), as we probably didn't receive your e-mail. Accommodation: Each hotel/pension/apartment has its own cancellation/change of a booking policy, please see the section Payment/Cancellation ...
How high are the cancellation fees?Please, contact us on our e-mail info@athos.cz or on our Contact us form immediately and we will investigate the matter a.s.a.p. It will be very helpful if you can also include any document proving that you cancelled your reservation in time - i.e. The Cancellation confirmation etc.
Do the payment and cancellation conditions for group reservations or long-term stays differ?Yes, they do, however you will be informed about all the conditions of your booking before you commit to make a fixed booking. Price approx. CZKEURUSDAUDCADDKKGBPHUFCHFJPYNOKNZDPLNSEKSITSKKXDRBGNEEKHKDISKZARKRWCYPLTLLVLMTLROLSGDRUBTRYHRKCNYPHPIDRMYRTHBRON The House of Czech Wine is localized in the very heart of Prague, not far from the Old Town Square, in the ancient area...
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A - PRAGUE.com - FAQ: Frequently asked questions about Pragu...